1. How does Ezbuy Malaysia work?
What they do is simple: they buy anything you cannot get in Malaysia for you and ship it to your address, so you don’t have to worry about handling paper work or other practises linked with shipping. You can check their webshop first and then, if you’re still looking for your item of desire, you can have a look on any Taobao website (US, Taiwan). Once you find what you want, you just paste the link of the product directly on Ezbuy homepage and click to make them buy it and ship it to you.
2. How does shipping work?
At Ezbuy you can find everything you need. Once you’ve placed the order, you can get real time updates about its status. Generally you have to make two payments when you buy something:
- When you check out from the shopping cart (product cost + China domestic shipping fee)
- When your order gets to Ezbuys’ warehouse (international shipping + agent fee + eventual insurance and local delivery).
3. Refunds and exchange
Once your order gets to Guangzhou warehouse, it is inspected to make sure there are no defects. If an issue is found, you can exchange your item for free or get a refund. Same occurs if what you receive is different from what you ordered.
4. Other questions?
If you wanna know more about Ezbuy or have some questions, you can reach them at firstname.lastname@example.org, and they also have an online-chat on the official website!